NLP Training Vancouver

Leadership and Communication Skills for Building Strong Client Relations

This program has been designed for those in the company whose responsibilities are primarily client facing. As such, these individuals are – consciously or subconsciously – the face of the company to a wide multitude of stakeholders. They are required to liaise continually between the senior executives, internal departments, and numerous clients. They must problem-solve, practice active listening, promote collaboration, provide excellent customer service, and communicate effectively with many others in the company. To succeed in this role, a professional presence and strong communication skills are essential in order to represent the culture of the company and lead by example. This course aims to teach these client-oriented employees to become solutions-oriented; effective team players; strong communicators with internal and external stakeholders; key contributors to company culture; and leaders by example.

All participants will receive a certificate upon completion of the program.

The program can be customized to suit your needs by selecting from the following modules:

Module 1

Knowing your Communication style
Flexibility in your communication to achieve outcomes
Barriers to listening
Active listening skills

Hours: 6

Module 2

Break through communication barriers
Rapport skills to build trust and loyalty
How to deal with difficult clients
Verbal and non-verbal communication skills
The power of words
Influential language

Hours: 6

Module 3

Four levels of communicating
Communication myths that limit your results
Clearly communicate your message
Adapt your communication for results
Asking questions vs telling to get buy in

Hours: 6

Module 4

Effective tools and techniques for managing conflicting priorities
Decision making techniques
Conflict management
Excellence in client care
Keys to superior customer service

Hours: 6

Module 5

Your role as part of the team
Developing good team work ethics
Fostering collaboration and co-operation
Problem solving strategies
Leading by example

Hours: 6-18

Cost: The TRG Leadership and Communication Skills for Building Strong Client Relations is $375 per hour. Pricing is based on a maximum of 10 participants.

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